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Talkdesk uses artificial intelligence and machine learning to improve customer service for mid-market and enterprise businesses. Continue reading Talkdesk’s valuation jumps to $10B with Series D for smart contact centers
From ransomware to data breaches, global cybersecurity incidents against organizations, governments, and individuals are on the rise. There have been a multitude of attacks over the past year, from SolarWinds and Kaseya to the Microsoft Exchange attack… Continue reading AppOmni’s platform protects companies against cloud and SaaS breaches
Zoho announced its new Business Intelligence (BI) Platform — an AI-driven data analytics solution empowering businesses to surface precise and actionable insights through self-service data preparation and augmented analytics. Combining newly launched Z… Continue reading Zoho BI Platform empowers businesses with AI-driven analytics and real-time insights
Census, a startup that helps businesses sync their customer data from their data warehouses to their various business tools like Salesforce and Marketo, today announced that it has raised a $16 million Series A round led by Sequoia Capital. Other participants in this round include Andreessen Horowitz, which led the company’s $4.3 million seed round […] Continue reading Census raises $16M Series A to help companies put their data warehouses to work
We’re excited to announce an update to the Extra Crunch Partner Perk from Zendesk. Starting today, annual and two-year Extra Crunch members that are new to Zendesk, and meet their startup qualifications, can now receive six months of free access to Zendesk’s Sales CRM, in addition to Zendesk Support Suite, Zendesk Explore and Zendesk Sunshine. […] Continue reading Extra Crunch Partner Perk: Get 6 months free of Zendesk Support and Sales CRM
Zendesk announced the launch of Explore Enterprise, the newest solution within its service-first CRM platform, which enables companies to analyze real-time data in order to understand changing needs. As global ticket volume reaches record highs, leader… Continue reading Zendesk Explore Enterprise enables companies to analyze real-time data to understand changing needs
Zendesk has been offering customers the ability to track customer service statistics for some time, but it has always been a look back. Today, the company announced a new product called Explorer Enterprise that lets customers capture that valuable info in real time, and share it with anyone in the organization, whether they have a […] Continue reading New Zendesk dashboard delivers customer service data in real time
AWS today launched Amazon AppFlow, a new integration service that makes it easier for developers to transfer data between AWS and SaaS applications like Google Analytics, Marketo, Salesforce, ServiceNow, Slack, Snowflake and Zendesk. Like similar services, including Microsoft Azure’s Power Automate, for example, developers can trigger these flows based on specific events, at pre-set times […] Continue reading AWS launches Amazon AppFlow, its new SaaS integration service
Like many technology companies, Zendesk made the tough decision to cancel its Zendesk Relate customer conference this week in Miami amid Covid-19 health concerns. That doesn’t mean the announcements didn’t happen though, even if the conference didn’t, and today the company announced a major update to its Sunshine development platform. You may recall that the […] Continue reading Zendesk’s latest tools designed to give fuller view of the customer
Zendesk acquired Base CRM in 2018 to give customers a CRM component to go with its core customer service software. After purchasing the company, it changed the name to Sell, and today the company announced the launch of the new Sell Marketplace. Officially called The Zendesk Marketplace for Sell, it’s a place where companies can […] Continue reading Zendesk launches Sell Marketplace to bring app store to CRM product