Is AI ‘Copilot’ a Generic Term or a Brand Name?

Microsoft uses Copilot as a product name, but more and more often the word sums up a generic class of generative AI bots. Continue reading Is AI ‘Copilot’ a Generic Term or a Brand Name?

Microsoft Teams Will Be Sold Separately From Office Globally Due to EU Probe

The change brings international Microsoft Teams into line with the European Economic Area and Switzerland and adds a standalone Teams product for enterprise. Continue reading Microsoft Teams Will Be Sold Separately From Office Globally Due to EU Probe

EngageBay CRM Review (2024): Features, Pricing and Alternatives

EngageBay CRM is a customer relationship management tool designed to support sales, marketing and customer service processes. Dive into pricing, key features and more in this review. Continue reading EngageBay CRM Review (2024): Features, Pricing and Alternatives

Sage CRM Review (2024): Features, Price, Pros & Cons

Sage CRM is a customer relationship management software offering customer service, sales and marketing solutions for SMBs. Learn more in this in-depth review. Continue reading Sage CRM Review (2024): Features, Price, Pros & Cons

5 Best AI CRM Software for 2024

Looking to find the best AI CRM software? Explore top options, features and benefits to streamline your customer relationship management processes effectively. Continue reading 5 Best AI CRM Software for 2024

Leveraging an AI-powered Salesforce CRM Will Require Better Data Management

APAC IT leaders will need to be pragmatic about data management, budgets and roadmaps to deliver AI-powered CRM, says Rimini Street. Continue reading Leveraging an AI-powered Salesforce CRM Will Require Better Data Management

Salesforce Rolls Out Customization Tool for Einstein Copilot Generative AI Assistant

Plus, at the Trailblazer TDX 2024 conference, Salesforce introduced the Slack Developer Program and showed research into AI adoption and IT. Continue reading Salesforce Rolls Out Customization Tool for Einstein Copilot Generative AI Assistant

Salesforce World Tour Offers Hard-Won Lessons From Complex Australian Digital Transformations

Have a clear guiding vision, focus on the end customer and be ready to pivot mid-project are some of the learnings offered by Salesforce customers at the vendor’s recent World Tour in Sydney, Australia. Continue reading Salesforce World Tour Offers Hard-Won Lessons From Complex Australian Digital Transformations

Inside the strategy of Salesforce’s new Chief Trust Officer

Recently, Salesforce named Brad Arkin, previously Chief Security & Trust Officer at Cisco, the company’s new Chief Trust Officer. This was the perfect opportunity to find out more about his plans. In this Help Net Security interview, Arkin discuss… Continue reading Inside the strategy of Salesforce’s new Chief Trust Officer