Category Archives: Zendesk

Zendesk announces data breach impacting years-old accounts

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Up to 10,000 Zendesk support and chat accounts may be impacted by a 2016 data breach, the San Francisco-based company announced Wednesday. Zendesk is a customer service software provider that promises to help clients ranging from Spotify to Vimeo via customer chats and data analysis. A third-party alerted the firm to a security incident impacting roughly 10,000 Zendesk support and chat accounts, including expired trial accounts and accounts that are no longer active. Zendesk determined on Sept. 24 an incident had occurred, the company said, and an initial investigation has confirmed agent names and contact information was compromised, along with user names and hashed and salted passwords. Zendesk “customers” are not individual users, but some 145,000 companies like Airbnb, Squarespace and Uber, according to the Zendesk website. Agents are employees of those client companies and “end users” refers to the customers of the Zendesk client, according to the company’s definitions. Only […]

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Work Life Ventures raises $5M for debut enterprise SaaS seed fund

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Brianne Kimmel on her debut fund: “I want to be mindful that I am a female GP and I feel honored to have that title.” Continue reading Work Life Ventures raises $5M for debut enterprise SaaS seed fund→

Zendesk puts Smooch acquisition to work with WhatsApp integration

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Zendesk has always been all about customer service. Last spring it purchased Smooch to move more deeply into messaging app integration. Today, the company announced it was integrating WhatsApp, the popular messaging tool, into the Zendesk customer service toolkit. Smooch was an early participant in the WhatsApp Business API program. What that does in practice […] Continue reading Zendesk puts Smooch acquisition to work with WhatsApp integration→

Zendesk acquires Smooch, doubles down on support via messaging apps like WhatsApp

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One of the bigger developments in customer services has been the impact of social media — both as a place to vent frustration or praise (mostly frustration), and — especially over messaging apps — as a place for businesses to connect with their users. Now, customer support specialist Zendesk has made an acquisition so that […] Continue reading Zendesk acquires Smooch, doubles down on support via messaging apps like WhatsApp→

Zendesk just hired three former Microsoft, Salesforce and Adobe execs

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Today, Zendesk announced it had hired three new executives — Elisabeth Zornes, former general manager of global support for Microsoft Office, as Zendesk’s first chief customer officer; former Adobe executive Colleen Berube as chief information officer and former Salesforce executive Shawna Wolverton as senior vice president, product. The company emphasized that the hirings were about […] Continue reading Zendesk just hired three former Microsoft, Salesforce and Adobe execs→

Zendesk shifts to platform play with Zendesk Sunshine launch

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Zendesk has always been strongly focused on customer service in the cloud. They began to look at this more broadly in September when they purchased Base to move into sales automation and CRM. Today, the company announced Zendesk Sunshine, a new platform for creating customer-focused applications on top of Zendesk’s toolset. All of this appears […] Continue reading Zendesk shifts to platform play with Zendesk Sunshine launch→

Zendesk expands into CRM with Base acquisition

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Zendesk has mostly confined itself to customer service scenarios, but it seems that’s not enough anymore. If you want to truly know the customer behind the interaction, you need a customer system of record to go with the customer service component. To fill that need, Zendesk announced it was acquiring Base, a startup that has […] Continue reading Zendesk expands into CRM with Base acquisition→

How to Find Trustworthy Tools and Software for Your Business

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By Carolina
Running a business requires a great deal of time, knowledge and expertise. If you want to take it to new heights, it’s imperative that you look for ways to save time by streamlining your processes. If not, you may find that a significant am… Continue reading How to Find Trustworthy Tools and Software for Your Business→