Collaborate Disseminate
Zendesk announced the launch of Explore Enterprise, the newest solution within its service-first CRM platform, which enables companies to analyze real-time data in order to understand changing needs. As global ticket volume reaches record highs, leader… Continue reading Zendesk Explore Enterprise enables companies to analyze real-time data to understand changing needs
Zendesk has been offering customers the ability to track customer service statistics for some time, but it has always been a look back. Today, the company announced a new product called Explorer Enterprise that lets customers capture that valuable info in real time, and share it with anyone in the organization, whether they have a […] Continue reading New Zendesk dashboard delivers customer service data in real time
AWS today launched Amazon AppFlow, a new integration service that makes it easier for developers to transfer data between AWS and SaaS applications like Google Analytics, Marketo, Salesforce, ServiceNow, Slack, Snowflake and Zendesk. Like similar services, including Microsoft Azure’s Power Automate, for example, developers can trigger these flows based on specific events, at pre-set times […] Continue reading AWS launches Amazon AppFlow, its new SaaS integration service
Like many technology companies, Zendesk made the tough decision to cancel its Zendesk Relate customer conference this week in Miami amid Covid-19 health concerns. That doesn’t mean the announcements didn’t happen though, even if the conference didn’t, and today the company announced a major update to its Sunshine development platform. You may recall that the […] Continue reading Zendesk’s latest tools designed to give fuller view of the customer
Zendesk acquired Base CRM in 2018 to give customers a CRM component to go with its core customer service software. After purchasing the company, it changed the name to Sell, and today the company announced the launch of the new Sell Marketplace. Officially called The Zendesk Marketplace for Sell, it’s a place where companies can […] Continue reading Zendesk launches Sell Marketplace to bring app store to CRM product
Up to 10,000 Zendesk support and chat accounts may be impacted by a 2016 data breach, the San Francisco-based company announced Wednesday. Zendesk is a customer service software provider that promises to help clients ranging from Spotify to Vimeo via customer chats and data analysis. A third-party alerted the firm to a security incident impacting roughly 10,000 Zendesk support and chat accounts, including expired trial accounts and accounts that are no longer active. Zendesk determined on Sept. 24 an incident had occurred, the company said, and an initial investigation has confirmed agent names and contact information was compromised, along with user names and hashed and salted passwords. Zendesk “customers” are not individual users, but some 145,000 companies like Airbnb, Squarespace and Uber, according to the Zendesk website. Agents are employees of those client companies and “end users” refers to the customers of the Zendesk client, according to the company’s definitions. Only […]
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Continue reading Zendesk announces data breach impacting years-old accounts
Zendesk says access occurred in 2016 and that only a small percentage of customers were impacted. Continue reading Zendesk Exposes 10,000 Accounts to Unknown Third Party
Brianne Kimmel on her debut fund: “I want to be mindful that I am a female GP and I feel honored to have that title.” Continue reading Work Life Ventures raises $5M for debut enterprise SaaS seed fund
Zendesk has always been all about customer service. Last spring it purchased Smooch to move more deeply into messaging app integration. Today, the company announced it was integrating WhatsApp, the popular messaging tool, into the Zendesk customer service toolkit. Smooch was an early participant in the WhatsApp Business API program. What that does in practice […] Continue reading Zendesk puts Smooch acquisition to work with WhatsApp integration
One of the bigger developments in customer services has been the impact of social media — both as a place to vent frustration or praise (mostly frustration), and — especially over messaging apps — as a place for businesses to connect with their users. Now, customer support specialist Zendesk has made an acquisition so that […] Continue reading Zendesk acquires Smooch, doubles down on support via messaging apps like WhatsApp