Collaborate Disseminate
Sprinklr has unveiled the integration of the Sprinklr AI+ platform with Google Cloud’s Vertex AI for unified customer experience management. Sprinklr AI+ gives brands unified generative AI capabilities for customer service, insights, social media… Continue reading Sprinklr integrates with Google Cloud for unified customer experience management
Since we were off yesterday for Memorial Day, today’s roundup is brief, but we’ll have much more to recap on Friday. Continue reading Extra Crunch roundup: Inside Sprinklr’s IPO filing, how digital transformation is reshaping markets
CX can’t be thought of as a special project or the responsibility of a single function, such as user research. It needs to be a way of life. Continue reading 4 proven approaches to CX strategy that make customers feel loved
With American stocks back near record highs, it could be a propitious moment to list for software companies that lack impressive top-line expansion results. Continue reading Sprinklr’s IPO filing shows uneven cash flow but modest growth
Sprinklr, a New York-based customer experience company, announced today it has filed a confidential S-1 ahead of a possible IPO. “Sprinklr today announced that it has confidentially submitted a draft registration statement on Form S-1 with the Securities and Exchange Commission (the “SEC”) relating to the proposed initial public offering of its common stock,” the […] Continue reading Customer experience startup Sprinklr files confidential S-1 with SEC
Sprinklr has been busy the last few years acquiring a dozen companies, then rewriting their code base and incorporating them into the company’s customer experience platform. Today, the late-stage startup went back to the fund raising well for the first time in three years, and it was a doozy, raising $200 million on a $2.7 […] Continue reading Sprinklr raises $200M on $2.7B valuation three years after last investment
It’s been four years since TechCrunch published my blog post The SaaS Adventure, which introduced the concept of a “T2D3” roadmap to help SaaS companies scale — and, as an aside, explored how well my mom understood my job as an “adventure capitalist.” The piece detailed seven distinct stages that enterprise cloud startups must navigate to achieve $100 million in annualized revenue. Specifically, the post encouraged companies to “triple, triple, double, double, double” their revenue as they hit certain milestones. Continue reading T2D3 Software Update: Embracing the Founder to CEO (F2C) Journey
At last year’s Microsoft Ignite conference, the CEOs of Microsoft, Adobe and SAP took the stage to announce the launch of the Open Data Initiative. The idea behind this effort was to make it easier for their customers to move data between each others’ services by standardizing on a common data format and helping them […] Continue reading Microsoft, Adobe and SAP prepare to expand their Open Data Initiative
Sprinklr, the unicorn startup best known for helping customers interpret social signals has been moving into the broader customer experience market in the last year. Today it announced is was hiring a heavy hitter as Chief Operating Officer, bringing in former federal CIO and Salesforce executive Vivek Kundra. He began working at his new position […] Continue reading Sprinklr hires former fed CIO Vivek Kundra as COO
New York marketing tech firm Sprinklr has acquired Portland-based LittleBird, according to Sprinklr founder and CEO Ragy Thomas. LittleBird was founded in 2011 to help researchers quickly find the top experts and influencers on any given subject … Continue reading Sprinklr acquires LittleBird, a tool for finding experts on anything via Twitter