VoIP Installation: 9 Tips For a Smooth Setup
Streamline your VoIP installation with expert tips on equipment, security, training, and more. Follow these steps for a painless setup. Continue reading VoIP Installation: 9 Tips For a Smooth Setup
Category Archives: Customer Service
Zendesk Sell Review (2024): Features, Pricing, and Benefits
This Zendesk Sell review will walk you through the key features, product pricing, pros, and cons. Discover the benefits of this CRM solution for sales processes and customer experience. Continue reading Zendesk Sell Review (2024): Features, Pricing, and Benefits
Can Visual IVR Really Help Callers? 5 Ideal Use Cases
From scheduling to bill payment, discover how visual IVR boosts efficiency and increases satisfaction with customer service. Continue reading Can Visual IVR Really Help Callers? 5 Ideal Use Cases
11 New Call Center Statistics, Including Turnover Rates of 30-45%
Do you know the most important metrics to measure in a call center? Uncover essential call center statistics for maximizing efficiency, including turnover rates, answer speeds, and customer satisfaction scores. Continue reading 11 New Call Center Statistics, Including Turnover Rates of 30-45%
The 5 Best Call Tracking Software (Low Spend, High Return)
Tracking calls is normally a complicated process — the best call tracking software makes it easy. Keep reading to learn about the top options for your business and how to choose the right one for your team. Continue reading The 5 Best Call Tracking Software (Low Spend, High Return)
Dialpad Review (2024): An AI-Powered VoIP Solution
Dialpad is a modern, innovative and powerful cloud-first alternative to other phone services. Check out the full review below to see if it’s the right VoIP solution for you. Continue reading Dialpad Review (2024): An AI-Powered VoIP Solution
7 Overlooked Call Center Quality Assurance Best Practices
Discover quality assurance best practices that can elevate customer satisfaction and improve agent performance. Follow these actionable insights to improve your contact center operations. Continue reading 7 Overlooked Call Center Quality Assurance Best Practices
6 Best Interactive Voice Response (IVR) Software of 2024
The best IVR systems are designed to easily manage inbound calls at scale, but can also be a solution for the needs of a small business. Check out the top six software to see which is the best fit for you. Continue reading 6 Best Interactive Voice Response (IVR) Software of 2024
RingCentral Review (2024): Is It Right For Your Business?
RingCentral is one of the most powerful all-in-one communication platforms for midsize and large businesses. Learn more about the key features and pricing in our in-depth review, plus find alternative call center software options for small businesses. Continue reading RingCentral Review (2024): Is It Right For Your Business?
The 6 Best Call Center Software of 2024
Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. Continue reading The 6 Best Call Center Software of 2024