How to deploy osTicket to serve your business as a powerful help desk system

If your business develops software and/or services, you probably need a help ticket system to keep things running smoothly. Find out how to install the open source osTicket to make this a reality.
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IT Service Desk Security a Weak Point for Organizations

IT service desks are a security weak point for many businesses, with nearly half of organizations lacking a user verification policy for incoming calls. This was just one of the findings of a Specops Software survey of more than 200 IT leaders from th… Continue reading IT Service Desk Security a Weak Point for Organizations

Help Desk Scheduled Maintenance & Upgrade – phishing

A slightly different phishing attempt this morning. It was sent to a webmaster address on a small charity that I run the website for, so luckily hasn’t got through to the overworked staff who are less than technically aware and … Continue reading →

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