Defy Partners leads $3M round into sales intelligence platform Aircover

Aircover’s conversational AI software integrates with Zoom and automates parts of the sales process to lead to more effective conversations. Continue reading Defy Partners leads $3M round into sales intelligence platform Aircover

Zonos banks $69M to develop APIs for democratizing cross-border commerce

Zonos automatically classifies goods and calculates an accurate total landed cost on international transactions. Continue reading Zonos banks $69M to develop APIs for democratizing cross-border commerce

EverAfter closes $13M to help companies ride off into the sunset with their customers

EverAfter’s customer-facing tool streamlines onboarding and retention and enables B2B clients to embed personalized customer portals within any product. Continue reading EverAfter closes $13M to help companies ride off into the sunset with their customers

What’s Behind the Leaks of Customer Data From Retailer Databases?

Retail data breaches involving customer data happen often today. However, they tend to be smaller insize than health care, finance or government breaches. So, the general public notices them less. Yet, they happen more often than realized. Why? And how can you defend against them?  Human Error in Customer Data Theft All types of retail […]

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Continue reading What’s Behind the Leaks of Customer Data From Retailer Databases?

Customer experience startup Clootrack raises $4M, helps brands see through their customers’ eyes

Clootrack is a real-time customer experience analytics platform that helps brands understand why customers stay or churn Continue reading Customer experience startup Clootrack raises $4M, helps brands see through their customers’ eyes

Medical supply marketplace startup bttn. sews up additional $5M seed

Founders JT Garwood and Jack Miller started Bttn after seeing the challenges medical organizations had during the global pandemic to not only find supplies, but also get fair prices for them. Continue reading Medical supply marketplace startup bttn. sews up additional $5M seed

Upscribe, raising $4M, wants to drive subscription-first DTC brand growth

Merchants use Upscribe’s technology to drive subscriber growth, reduce churn and enable personalized subscription experiences, like skipping shipments and swapping out products. Continue reading Upscribe, raising $4M, wants to drive subscription-first DTC brand growth

Andreessen Horowitz funds Vitally’s $9M round for customer experience software

Customer success company Vitally raised $9 million in Series A funding from Andreessen Horowitz to continue developing its SaaS platform automating customer experiences. Continue reading Andreessen Horowitz funds Vitally’s $9M round for customer experience software

Segment launches customer journey tool to build fine-grained personal experiences

Twilio Segment announced a tool, which is available starting today, to help marketers create fine-grained customer journeys. Up until now the company has enabled marketers to build buyer personas and broader audiences, but this enables users to have much greater control of their interactions with a customer. Company co-founder and CEO Peter Reinhardt says that […] Continue reading Segment launches customer journey tool to build fine-grained personal experiences