Category Archives: small business

Cybersecurity dominates concerns among the C-suite, small businesses and the nation

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Once relegated to the fringes of business operations, cybersecurity has evolved into a front-and-center concern for organizations worldwide. What was once considered a technical issue managed by IT departments has become a boardroom topic of utmost importance. With the rise of sophisticated cyberattacks, the growing use of generative AI by threat actors and massive data […]

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How to Add an IVR Payment Option and Automate Collections

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Looking for a secure way to automate collections? We’ll walk you through the steps of setting up IVR payment options for your business, including necessary software and troubleshooting tips. Continue reading How to Add an IVR Payment Option and Automate Collections→

11 New Call Center Statistics, Including Turnover Rates of 30-45%

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Do you know the most important metrics to measure in a call center? Uncover essential call center statistics for maximizing efficiency, including turnover rates, answer speeds, and customer satisfaction scores. Continue reading 11 New Call Center Statistics, Including Turnover Rates of 30-45%→