Collaborate Disseminate
2020 viu um aumento no número de organizações que adotam o trabalho remoto para se adaptar ao novo normal, levando a uma maior dependência de espaços de trabalho colaborativos digitais como o Microsoft Teams. À medida que as organizações migram …
The … Continue reading Atualizações do ServiceDesk Plus Cloud para equipes Microsoft: chatbot, ESM e UI aprimorados
2020 viu um aumento no número de organizações que adotam o trabalho remoto para se adaptar ao novo normal, levando a uma maior dependência de espaços de trabalho colaborativos digitais como o Microsoft Teams. À medida que as organizações migram …
The … Continue reading Atualizações do ServiceDesk Plus Cloud para equipes Microsoft: chatbot, ESM e UI aprimorados
¿En cuántas ocasiones hemos visto promociones de viajes en internet o en la tv de lugares a los que probablemente nos gustaría visitar? Inmediatamente empezamos a visitar sitios web de aerolíneas, hoteles o plataformas y revisamos las opiniones de otr… Continue reading El viaje hacia una toma de decisiones
Welcome back to the last part of our three-part blog series on how to leverage analytics to deliver an exceptional end-user experience. In the previous blog, we discussed how analytics can help you identify the process-level inefficiencies lurking in … Continue reading 6 ways to use analytics to deliver an exceptional end-user experience: Part 3
Welcome to the second part of our three-part blog series on leveraging analytics to deliver an exceptional end-user experience. In the last part, we discussed two key points: how to gauge the effectiveness of your support forms using analytics, …
The … Continue reading 6 ways to use analytics to deliver an exceptional end-user experience: Part 2
Welcome to the second part of our three-part blog series on leveraging analytics to deliver an exceptional end-user experience. In the last part, we discussed two key points: how to gauge the effectiveness of your support forms using analytics, …
The … Continue reading 6 ways to use analytics to deliver an exceptional end-user experience: Part 2
The rules of customer engagement have changed drastically in the last decade, not only for direct customer-facing roles but also for internal customer-facing roles such as technical service team staff, NOC admins, and more. Organizations across the gl… Continue reading 6 ways to use analytics to deliver an exceptional end-user experience: Part 1
We are excited to launch the all new user interface for ServiceDesk Plus Cloud, the flagship ITSM software from ManageEngine.
This latest UI update takes cues from the minimal design language and features restructured layouts that puts the user at …
Th… Continue reading New design, layout, and features—the all-new UI of ServiceDesk Plus Cloud is here
Researchers have discovered critical vulnerabilities in Zoho’s ManageEnging suite that can lead to data loss and possible remote code execution. Continue reading Multiple Critical Flaws Found in Zoho’s ManageEngine