‘The Operators’: Experts from Airbnb and Carta on building and managing your company’s customer support

Airbnb’s Global Product Director of Customer and Community Support, and Carta’s Head of Enterprise Relationship Management share how companies should be thinking about customer service. Continue reading ‘The Operators’: Experts from Airbnb and Carta on building and managing your company’s customer support

Hackaday Links: June 9, 2019

The Chicago Pile led to the Manhattan Project, which led to the atomic bomb. In Germany, there were similar efforts with less success, and now we have physical evidence from the first attempted nuclear reactor in Germany. In Physics Today, there’s a lovely historical retrospective of one of the …read more

Continue reading Hackaday Links: June 9, 2019

Beyond costs, what else can we do to make housing affordable?

In this section of my exploration into innovation in inclusive housing, I am digging into the 200+ companies impacting the key phases of developing and managing housing. Continue reading Beyond costs, what else can we do to make housing affordable?

Market map: the 200+ innovative startups transforming affordable housing

How founders are taking on housing costs worldwide. Continue reading Market map: the 200+ innovative startups transforming affordable housing

News Wrap: Facebook Regulation, Verizon DBIR, Hidden Airbnb Cameras

From a creepy Airbnb incident to Verizon’s Data Breach Investigations Report, Threatpost editors break down the top privacy and security stories for the week ended May 10. Continue reading News Wrap: Facebook Regulation, Verizon DBIR, Hidden Airbnb Cameras