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Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Continue reading 5 Proven Benefits of Contact Center Workforce Optimization
As remote and hybrid work becomes more popular, there are a number of reasons for organizations to use employee monitoring software.
The post The 10 best employee monitoring software for 2023 appeared first on TechRepublic.
Continue reading The 10 best employee monitoring software for 2023
Earlier this year we reported that Twilio was going to launch a full contact center solution called Flex on March 12 — lo and behold, today is March 12 and Twilio today announced the launch of Flex at the Enterprise Connect conference in Orlando…. Continue reading Twilio launches Flex, a fully programmable contact center
A “pottech” company called Wurk has raised $1 million in seed funding to help cannabis businesses such as dispensaries or growers to comply with all the different regulations coming into play around the burgeoning, legal cannabis industry. The seed deal closed before various ballots are voted on today in the U.S., that could make the sale and use of marijuana legal for… Read More Continue reading Wurk raises $1 million to help cannabis companies manage their people