Conversational AI to Fuel Contact Center Market to 16% Growth

Gartner predicts a 16% growth in conversational AI thanks to the booming contact center tech market, the advent of virtual assistants and as-a-service models. But are employees ready to work with generative AI? Continue reading Conversational AI to Fuel Contact Center Market to 16% Growth

Microsoft to acquire Xoxco as focus on AI and bot developers continues

Microsoft has been all in on AI this year, and in the build versus buy equation, the company has been leaning heavily toward buying. This morning, the company announced its intent to acquire Xoxco, an Austin-based software developer with a focus on bot design, making it the fourth AI-related company Microsoft has purchased this year. […] Continue reading Microsoft to acquire Xoxco as focus on AI and bot developers continues