Category Archives: Salesforce Service Cloud

Salesforce, AWS expand partnership to bring Amazon Connect to Service Cloud

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Salesforce and AWS announced an expansion of their on-going partnership that actually goes back to a $400 million 2016 infrastructure services agreement, and expanded last year to include data integration between the two companies. This year, Salesforce announced it will be offering AWS telephony and call transcription services with Amazon Connect as part of its […] Continue reading Salesforce, AWS expand partnership to bring Amazon Connect to Service Cloud→

Salesforce is acquiring ClickSoftware for $1.35B

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Another day, another Salesforce acquisition. Just days after closing the hefty $15.7 billion Tableau deal, the company opened its wallet again, this time announcing it has bought field service software company ClickSoftware for a tidy $1.35 billion. This one is designed to beef up the company’s field service offering under the Service Cloud umbrella. In […] Continue reading Salesforce is acquiring ClickSoftware for $1.35B→

Salesforce wants to deliver more automated field service using IoT data

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Salesforce has been talking about the Internet of Things for some time as a way to empower field service workers. Today, the company announced Field Service Lightning, a new component designed to deliver automated IoT data to service technicians in the field on their mobile devices. Once you connect sensors in the field to Service […] Continue reading Salesforce wants to deliver more automated field service using IoT data→

Salesforce LiveMessage brings messaging to Service Cloud

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Salesforce Service Cloud Live Messaging interface As more and more people use SMS and messaging apps like Facebook Messenger to interact with friends, it’s only logical that they want to interact with business that way too — and today Salesforce launched LiveMessage, a tool that helps customer service reps manage messaging traffic just like any customer interactions in Service Cloud. For starters, it supports SMS/MMS and… Read More Continue reading Salesforce LiveMessage brings messaging to Service Cloud→