Category Archives: Field Service

Yoobic raises $50M for its chat and communications app app aimed at frontline and service workers

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Slack set the standard in many ways for what knowledge workers want and expect out of a workplace collaboration app these days, but a lot has been left on the table when it comes to frontline workers. Today, one of the software companies that has built a popular app for that frontline crowd to become […] Continue reading Yoobic raises $50M for its chat and communications app app aimed at frontline and service workers→

ServiceMax promises accelerating growth as key to $1.4B SPAC deal

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ServiceMax, a company that builds software for the field-service industry, announced yesterday that it will go public via a special purpose acquisition company, or SPAC, in a deal valued at $1.4 billion. The transaction comes after ServiceMax was sold to GE for $915 million in 2016, before being spun out in late 2018. The company […] Continue reading ServiceMax promises accelerating growth as key to $1.4B SPAC deal→

SightCall raises $42M for its AR-based visual assistance platform

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Long before Covid-19 precipitated “digital transformation” across the world of work, customer services and support was built to run online and virtually. Yet it too is undergoing an evolution supercharged by technology. Today, a startup called SightCall, which has built an augmented reality platform to help field service teams, the companies they work for, and […] Continue reading SightCall raises $42M for its AR-based visual assistance platform→

BigChange raises $102M for a platform to help manage service fleets

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We talk a lot these days about the future of work and the proliferation of new and better tools for distributed workforces, but companies focused on developing fleet management software — even if they have not really been viewed as “tech startups” — have been working on this problem for many years already. Today, one […] Continue reading BigChange raises $102M for a platform to help manage service fleets→

As Slack acquisition rumors swirl, a look at Salesforce’s six biggest deals

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The rumors ignited last Thursday that Salesforce had interest in Slack. This morning, CNBC is reporting the deal is all but done and will be announced tomorrow. Chances are, this is going to a big number, but this won’t be Salesforce’s first big acquisition. We thought it would be useful in light of these rumors […] Continue reading As Slack acquisition rumors swirl, a look at Salesforce’s six biggest deals→

Salesforce beefing up field service offering with AI

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Salesforce has been adding artificial intelligence to all parts of its platform for several years now. It calls the underlying artificial intelligence layer on the Salesforce platform Einstein. Today the company announced some enhancements to its field service offering that take advantage of this capability. Eric Jacobson, VP of product management at Salesforce says that […] Continue reading Salesforce beefing up field service offering with AI→

Salesforce is acquiring ClickSoftware for $1.35B

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Another day, another Salesforce acquisition. Just days after closing the hefty $15.7 billion Tableau deal, the company opened its wallet again, this time announcing it has bought field service software company ClickSoftware for a tidy $1.35 billion. This one is designed to beef up the company’s field service offering under the Service Cloud umbrella. In […] Continue reading Salesforce is acquiring ClickSoftware for $1.35B→

Salesforce wants to deliver more automated field service using IoT data

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Salesforce has been talking about the Internet of Things for some time as a way to empower field service workers. Today, the company announced Field Service Lightning, a new component designed to deliver automated IoT data to service technicians in the field on their mobile devices. Once you connect sensors in the field to Service […] Continue reading Salesforce wants to deliver more automated field service using IoT data→

Salesforce takes on ServiceMax, Microsoft and Oracle with new field service product

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Young repair man fixing refrigerator. Salesforce has its fingers in many pies when it comes to tracking customers, customer service and marketing, but until now it left field service to third parties like ServiceMax. That changed today when the cloud giant announced a new field service product they have dubbed Field Service Lightning. Salesforce licensed parts of their new solution from ClickSoftware for hard bits… Read More Continue reading Salesforce takes on ServiceMax, Microsoft and Oracle with new field service product→