Microsoft Azure AI Adds GPT-4 and New Virtual Machines
Microsoft is working on creating guidelines for red teams making sure generative AI is secure and responsible. Continue reading Microsoft Azure AI Adds GPT-4 and New Virtual Machines
Category Archives: Salesforce Einstein
Salesforce launches AI Cloud with raft of generative AI tools
Salesforce’s series of generative AI, ChatGPT-style tools rolling out this year are designed to provide customers with large language models integrated with the company’s products.
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Salesforce beefing up field service offering with AI
Salesforce has been adding artificial intelligence to all parts of its platform for several years now. It calls the underlying artificial intelligence layer on the Salesforce platform Einstein. Today the company announced some enhancements to its field service offering that take advantage of this capability. Eric Jacobson, VP of product management at Salesforce says that […] Continue reading Salesforce beefing up field service offering with AI
Salesforce and Google want to build a smarter customer service experience
Anyone who has dealt with bad customer service has felt frustration with the lack of basic understanding of who you are as a customer and what you need. Google and Salesforce feel your pain, and today the two companies expanded their partnership to try and create a smarter customer service experience. The goal is to […] Continue reading Salesforce and Google want to build a smarter customer service experience
Salesforce updates Sales Cloud ahead of Dreamforce with increased automation
Dreamforce, Salesforce’s massive customer conference is coming later this month to San Francisco, but the news is starting already well ahead of the event. Today, the company announced updates to its core Sales Cloud with an emphasis toward automation and integration. For starters, the company wants to simplify inside phone sales, giving the team not […] Continue reading Salesforce updates Sales Cloud ahead of Dreamforce with increased automation
Salesforce to offer more customized AI with myEinstein
It’s been just over a year since Salesforce introduced Einstein, a set of artificial intelligence technologies that are designed to underlie and enhance the Salesforce product set. Today, at Dreamforce, the company’s enormous customer conference taking place this week in San Francisco, it announced myEinstein, a package of tools it created to help developers and Salesforce… Read More Continue reading Salesforce to offer more customized AI with myEinstein
Salesforce introduces several Einstein AI tools for third-party developers
Salesforce launched three AI tools for developers today at the TrailheaDX developer conference. These algorithms, which fall under the new Einstein Platform Services, enable third-party developers to add Einstein intelligence to applications buil… Continue reading Salesforce introduces several Einstein AI tools for third-party developers
Salesforce Einstein AI can generate models automatically
When Salesforce announced its spring release this week, it revealed that its artificial intelligence platform, dubbed Einstein, can build data models automatically, even when customers have customized their products to meet the company’s unique requirements. They called this “using artificial intelligence to generate artificial intelligence,” and it’s not something… Read More Continue reading Salesforce Einstein AI can generate models automatically
Salesforce adds some artificial intelligence to customer service products
Last Fall when Salesforce introduced Einstein, its artificial intelligence initiative, it debuted with some intelligence built into the core CRM tool, but with a promise that it would expand into other products over time. Today it announced it was adding Einstein AI to its Service Cloud customer service platform. The goal is to make life easier for customer service reps and their managers.… Read More Continue reading Salesforce adds some artificial intelligence to customer service products
Salesforce opens engineering office in Microsoft’s and Amazon’s backyards
Salesforce announced today that it plans to open an engineering and innovation hub in the Seattle area, greatly expanding its presence there. Company co-founder Parker Harris says the office, which is located in the Nine Two Nine Office Tower in Bellevue, will be dedicated mostly to supporting the company’s artificial intelligence initiative, introduced last Fall, which… Read More Continue reading Salesforce opens engineering office in Microsoft’s and Amazon’s backyards