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Discover quality assurance best practices that can elevate customer satisfaction and improve agent performance. Follow these actionable insights to improve your contact center operations. Continue reading 7 Overlooked Call Center Quality Assurance Best Practices
Any software that accepts user input must take some effort to sanitize incoming data, lest unexpected and unwelcome things happen. Here to make that easier is the Big List of …read more Continue reading The Big List of Naughty Strings Helps Find Those User Input Problems
A conference organizer’s solution to virtual gatherings during the pandemic is equal parts audio chat, serendipity, and Animal Crossing. Continue reading Online Meetups Are Sad, but What If You Were a Cute Animal?
We’ve become sadly accustomed to consumer devices that seem to give up the ghost right after the warranty period expires. And even when we get “lucky” and the device fails while it’s still covered, chances are that there will be no attempt to repair it; the unit will be replaced …read more
Continue reading Nixie Clock Failure Analysis, [Dalibor Farný] Style
QA, the UK’s largest B2B skills provider, announced it has acquired San Francisco-based Cloud Academy, a leading enterprise technology training platform. Cloud Academy will add QA’s massive catalog of more than 500 certification courses and 1500 instru… Continue reading QA acquires Cloud Academy to combine digital and in-classroom training
A video interview and Q&A with IoT specialist Dan Demeter of Kaspersky Lab. Continue reading Hackers Take Over IoT Devices to ‘Click’ on Ads
A Q&A with Kaspersky Lab researcher David Jacoby examines a gaping hole in the telco customer-service process that allows adversaries to commandeer phone calls. Continue reading Lax Telco Security Allows Mobile Phone Hijacking and Redirects
Hey developers and DevOps professionals: what if I told you that how you wrap and execute your automation tests could be the key to making your development process faster, more professional and stable, and stop the bickering between your developers and… Continue reading Developers Versus Automation Engineers: How We Ended the Fighting with the Right CI Process
MikroTik, Hadoop clusters, legislation and more will mark the botnet space in 2019. Continue reading Newsmaker Interview: Troy Mursch on Top Botnet Trends
Threatpost sat down with Payton to discuss ongoing concerns around the security of the upcoming election cycle, where the weak links are and the Russian playbook. Continue reading Newsmaker Interview: Theresa Payton on Russians and Election Meddling