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Discover seven easy, 30-minute tweaks you can make to optimize the contact center experience for your customers by this time tomorrow. Continue reading 7 Proven Ways to Elevate Your Contact Center Experience
Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Continue reading 5 Proven Benefits of Contact Center Workforce Optimization
Learn everything you need to know about contact centers, from terminology and features to enterprise capabilities and deployment types. Continue reading Contact Centers: The Complete Guide for Beginners
Tracking calls is normally a complicated process — the best call tracking software makes it easy. Keep reading to learn about the top options for your business and how to choose the right one for your team. Continue reading The 5 Best Call Tracking Software (Low Spend, High Return)
Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. Continue reading The 6 Best Call Center Software of 2024
Today, a lot of the digital innovation we see is largely thanks to the application programming interface (API). Without APIs, rapid development would be nearly impossible. After all, the API is the link between computers, software and computer programs. But wherever there’s a link, a potential data security weakness exists. Essential for modern mobile, SaaS […]
The post Omnichannel E-commerce Growth Increases API Security Risk appeared first on Security Intelligence.
Continue reading Omnichannel E-commerce Growth Increases API Security Risk
The company bills itself as an easy accounting platform for e-commerce businesses. Continue reading Accounting platform Synder raises $2M to automate e-commerce bookkeeping
Organizations should prepare for a new normal that includes greater proliferation of digital channels and more digital fraud risk. See what steps a business should take now to mitigate future challenges.
The post The Future of Preventing Digital Fraud … Continue reading The Future of Preventing Digital Fraud and Improving the Customer Experience
PCI Pal recently launched PCI Pal Digital, providing a true omnichannel secure payment solution that enables organisations to take payments across Webchat, WhatsApp, Social Media, Email and SMS. The technology ensures these channels are descoped from t… Continue reading Providing the best and most secure digital engagements for your customers
Omnichannel views of customers are a competitive edge — but they have to be appropriately implemented. Continue reading Pairing Privacy and Security with Digital Identities in Retail