Collaborate Disseminate
This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service management best practices used today.
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L’année 2020 a vu une augmentation du nombre d’organisations adoptant le travail à distance pour s’adapter à la nouvelle normalité, ce qui a conduit à une dépendance accrue aux espaces de travail collaboratifs numériques tels que Microsoft Teams. Au f… Continue reading Mises à jour de ServiceDesk Plus Cloud pour Microsoft Teams : Chatbot, ESM et interface utilisateur améliorés
Con el reciente auge de la transformación digital, las compañías líderes están observando las necesidades de los clientes y anticipándose al próximo perfil de los consumidores. ¿Las compras online seguirán liderando el mercado después del fin de la pa… Continue reading ‘Phygital’: la experiencia de compra evoluciona
Imaginen el mejor automóvil, el más veloz, con tecnología de punta de inicio a fin. Pero al ingresar a este notan que no tiene asientos y cuenta con una combinación de velocidades desconocida, que cumple con lo básico, pero lo …
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In this interview with Virginia Scuderi, instructor with over 20 years’ experience, we dive into the the recent changes and upgrades for ITIL version 4 and how the content and certifications differ from previous versions. Read the transcript belo… Continue reading ITIL v3 vs ITIL v4: What changed?
At the 2019 BSides Tampa Security conference I did a talk on 2019 Updates on frameworks, standards, and regulations for infosec. Over the last year several new and updated frameworks and regulations have come out, as well as are being updated.
Mo… Continue reading 2019 Update on frameworks, standards, and regulations for infosec
Today’s IT service customers are more interested in customer experience than anything else. Fueled by the internet age, where info needed to compare service providers is available immediately, customers can easily switch if they feel their products and/or interactions don’t meet their needs or expectations. The main objective of IT Service Management (ITSM) is to […]
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