Collaborate Disseminate
CRM has for years been primarily a story of software to manage customer contacts, data to help agents do their jobs, and tools to manage incoming requests and outreach strategies. Now to add to that we’re starting to see a new theme: apps to help agents track how they work and to work better. Today […] Continue reading Kaizo raises $3M for its AI-based tools to improve customer service support teams
Convincing employees to take security seriously takes more than awareness campaigns. Continue reading Managing the Human Security Factor in the Age of Ransomware
Using gamification can help improve an organization’s overall security while making security a fun endeavor Chief information security officers (CISOs) and corporate security teams are tasked with defending their organization and its assets that… Continue reading How Gamification Can Improve Enterprise Cybersecurity Posture
It’s no hidden secret that an increased level of training and education is both one of the biggest needs and shortcomings in the cybersecurity industry. Organizations are falling victim to cyberattacks more frequently than ever before and the ram… Continue reading Power to the Players: 3 Tips for Gamifying Your Cybersecurity Training
Implementing game mechanics and competition into the mix can incentivize employees to improve their cybersecurity posture. Continue reading Gamification Can Transform Company Cybersecurity Culture
Most gamers are constantly trying to get past a powerful boss, avoid a difficult trap, or complete a quest. If they get stuck, they often go online looking for clues on how to complete a particular challenge. Failing that, many then start to seek out c… Continue reading The Gamification of Cybercrime, and What it Means for Security
Although gamification has been widely adopted within enterprises for recruiting, project management and customer engagement, the trend has yet to be widely accepted in cybersecurity. However, many concepts used in game design have the potential to sign… Continue reading Security Analytics: Using Game Design to Improve Visualization and Insights
Kaya Thomas created WeReadToo to share books by authors of color featuring characters of color. Continue reading The Software Developer Bringing Diversity to Your Reading List
A hacking group is luring participants to use a DDoS platform where they can compete with peers to earn redeemable points exchangeable for hacking tools and click-fraud software. Continue reading Hackers Gamify DDoS Attacks With Collaborative Platform
If every company is a software company, perhaps every line of business (LoB) employee should be a programmer. That would be appear to be the idea behind Salesforce’s massive TrailheaDX announcement today. Ultimately, Salesforce hopes these LoB employees will be able to build apps without the help of IT or trained programmers. While the technical folks with programming knowledge… Read More Continue reading Salesforce expands Trailhead training as it envisions a world of citizen developers