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EverAfter’s customer-facing tool streamlines onboarding and retention and enables B2B clients to embed personalized customer portals within any product. Continue reading EverAfter closes $13M to help companies ride off into the sunset with their customers
Merchants use Upscribe’s technology to drive subscriber growth, reduce churn and enable personalized subscription experiences, like skipping shipments and swapping out products. Continue reading Upscribe, raising $4M, wants to drive subscription-first DTC brand growth
Bolster has recently added the availability of a Playbook API connector that can help streamline the incredibly important work needed to analyze suspicious and fraudulent sites.
The post Bolster Playbooks get the hookup with new API connector appeared … Continue reading Bolster Playbooks get the hookup with new API connector
Customer success company Vitally raised $9 million in Series A funding from Andreessen Horowitz to continue developing its SaaS platform automating customer experiences. Continue reading Andreessen Horowitz funds Vitally’s $9M round for customer experience software
Vista Equity Partners hasn’t been shy about scooping up enterprise companies over the years, and today it added to a growing portfolio with its purchase of Gainsight. The company’s software helps clients with customer success, meaning it helps create a positive customer experience when they interact with your brand, making them more likely to come […] Continue reading Vista acquires Gainsight for $1.1B, adding to its growing enterprise arsenal
The goal within the Customer Success organization here at Sonatype is simple: To maximize the value our customers receive from our products. Our popular Learn Site, which hosts customer-focused, on-demand training, has undergone several improvemen… Continue reading New on Sonatype Learn: Outcome-based Training, New Courses, and a New Look!
There’s a fine line between protecting sensitive information from data leaks and making that information easy to share with trusted partners. Make the process too difficult for employees, and they will find unauthorized (read: unsecure) workaroun… Continue reading Secure and Empower Employee Workflows With Enterprise Application Plugins
Managing your customers has changed a lot in the past decade. Out are the steak dinners and ballgame tickets to get a sense of a contract’s chance at renewal, and in are churn analysis and a whole bunch of data science to learn whether a customer and their users like or love your product. That […] Continue reading Catalyst raises $15M from Accel to transform data-driven customer success
In my two-plus years as a Technical Support Engineer at Imperva, I’ve handled a wide variety of customer cases. And I’ve had the satisfaction of helping resolve them quickly and successfully. But never before have I received a handwritten t… Continue reading Personalized Customer Support that Garners a Personalized Thank You
It shouldn’t surprise anyone that being a CISO is a stressful job. Long days filled with endless meetings, emails, and presentations. There’s also that pesky little detail that if there’s a data breach and your company’s intelle… Continue reading The Secret to CISO Success? Don’t Be a Roadblock to Business Growth