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Smooth call routing can help change the way a customer sees your business. Learn how efficient call management positively impacts both efficiency and customer satisfaction. Continue reading Call Routing Can Impact Your Company Image
From scheduling to bill payment, discover how visual IVR boosts efficiency and increases satisfaction with customer service. Continue reading Can Visual IVR Really Help Callers? 5 Ideal Use Cases
Do you know the most important metrics to measure in a call center? Uncover essential call center statistics for maximizing efficiency, including turnover rates, answer speeds, and customer satisfaction scores. Continue reading 11 New Call Center Statistics, Including Turnover Rates of 30-45%
Clootrack is a real-time customer experience analytics platform that helps brands understand why customers stay or churn Continue reading Customer experience startup Clootrack raises $4M, helps brands see through their customers’ eyes
CX can’t be thought of as a special project or the responsibility of a single function, such as user research. It needs to be a way of life. Continue reading 4 proven approaches to CX strategy that make customers feel loved