Conversational AI to Fuel Contact Center Market to 16% Growth

Gartner predicts a 16% growth in conversational AI thanks to the booming contact center tech market, the advent of virtual assistants and as-a-service models. But are employees ready to work with generative AI? Continue reading Conversational AI to Fuel Contact Center Market to 16% Growth

Gartner: Due to stress, half of cyber leaders will change jobs, and a quarter will quit the field

Among the strategic propositions in Gartner’s 2023-2024 cybersecurity outlook are that organizations need to institute cultural changes to lower pressure on security teams. Continue reading Gartner: Due to stress, half of cyber leaders will change jobs, and a quarter will quit the field

IBM Launches New WatsonX Foundation Models for Enterprise

With the launch of watsonx.ai and watsonx.data, the company is creating a platform approach to an AI workbench, allowing customers to deploy IBM, open-source or their own AI models. Continue reading IBM Launches New WatsonX Foundation Models for Enterprise

EDM Council Survey: Management of Cloud Data Deployment is Lacking

The Council’s first benchmark found that 84% of companies have not implemented ethical access, use and outcome policies and procedures per their cloud agendas.
The post EDM Council Survey: Management of Cloud Data Deployment is Lacking appeared first o… Continue reading EDM Council Survey: Management of Cloud Data Deployment is Lacking

Thales: For Data Breaches, Cloud Assets are Biggest Cybersecurity Headache

Thales cloud security study shows that 79% of organizations have more than one cloud provider and 75% of companies said they store at least 40% of their sensitive data in the cloud.
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