Category Archives: Dynamics 365

Microsoft introduces Customer Voice, a real-time customer feedback tool

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At Microsoft Inspire today, the company made several Dynamics 365 announcements, including Dynamics 365 Customer Voice, a real-time customer feedback tool that could compete with Qualtrics, the company SAP bought in 2018 for a cool $8 billion. Microsoft General Manager Brenda Bown says that as more customers move online during the pandemic, it’s more important […] Continue reading Microsoft introduces Customer Voice, a real-time customer feedback tool→

Microsoft to open first data center in New Zealand as cloud usage grows

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In spite of being in the midst of a pandemic sowing economic uncertainty, one area that continues to thrive is cloud computing. Perhaps that explains why Microsoft, which saw Azure grow 59% in its most recent earnings report, announced plans to open a new data center in New Zealand once it receives approval from the […] Continue reading Microsoft to open first data center in New Zealand as cloud usage grows→

Microsoft Dynamics 365 update is focused on harnessing data

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Microsoft announced a major update to its Dynamics 365 product line today, which correlates to the growing amount of data in the enterprise, and how to collect and understand that data to produce better customer experiences. This is, in fact, the goal of all vendors in this space including Salesforce and Adobe, who are also […] Continue reading Microsoft Dynamics 365 update is focused on harnessing data→

Microsoft’s Dynamics 365 Wave 2 Delivers Fraud Protection, Commerce, and IoT Features

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While you may not think of Microsoft as a traditional retail player, the company has a suite of services that range from fraud protection to IoT analytics that can help retailers modernize their operations. Announced today, Microsoft is unveiling the next major updates to Dynamics 365, known as Wave 2.

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Microsoft launches new AI applications for customer service and sales

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Like virtually every other major tech company, Microsoft is currently on a mission to bring machine learning to all of its applications. It’s no surprise then that it’s also bringing ‘AI’ to its highly profitable Dynamics 365 CRM products. A year ago, the company introduced its first Dynamics 365 AI solutions and today it’s expanding […] Continue reading Microsoft launches new AI applications for customer service and sales→

Microsoft Power Apps update includes new Common Data Service

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Microsoft announced the spring update to its Power BI and Power Apps platform today with a significant enhancement, a new common data service that enables companies to build data-based applications from a variety of data sources. This is part of a wider strategy that is designed to remove some of the complexity associated with gathering, […] Continue reading Microsoft Power Apps update includes new Common Data Service→

Adobe and Microsoft expand partnership with Adobe Experience Manager and Dynamics 365 integration

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adobe Adobe and Microsoft expanded their continuing partnership today when they announced that they are making it easy to share data between Adobe Experience Manager, a website marketing tool and Dynamics 365, Microsoft’s CRM tool.
For a sales person that means seeing the latest sales activity and customer interactions from the company website right in the customer record. From a customer… Read More Continue reading Adobe and Microsoft expand partnership with Adobe Experience Manager and Dynamics 365 integration→

Office 365 Powers Microsoft to Higher Cloud Revenues

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Microsoft must have been happy with the $18.9 billion run rate they achieved for commercial cloud products in fiscal 2017. But what segment makes the majority of this revenue? Microsoft is not saying, but given the number of Office 365 users, it seems like it is Office 365.

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