Category Archives: Dynamics 365

Microsoft Cloud Now Lets European Customers Keep All Personal Data Within the EU

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Microsoft has updated all of its major cloud services to support European customers who wish to keep all of their personal data within the EU.
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Microsoft Dynamics 365 Customer Service Gets New Copilot Capabilities

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Microsoft has introduced new Copilot features in Dynamics 365 Customer Service, improving the way customer service agents interact with their clients. These enhancements allow agents to ask questions in natural language, draft personalized email responses, and monitor Copilot usage across an organization. “Copilot provides real-time, AI-powered assistance to help customer support agents solve issues faster…

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Microsoft Integrates Copilot into Dynamics 365 Field Service App for Frontline Workers

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Microsoft has announced that it’s bringing the Copilot AI assistant to apps used by frontline workers. The company has launched a public preview of Copilot integration in its Dynamics 365 Field Service application. Microsoft explained that the new Copilot for Dynamics 365 Field Service helps frontline workers (such as technicians and retail workers) save time…

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Microsoft Launches Sales Copilot, Teases New Customer Insights Tools

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Microsoft has announced the general availability of its Sales Copilot at Inspire 2023 conference. The company is also bringing new AI-powered features to the Dynamics 365 customer insights platform to help organizations enhance customer engagement and sales. Microsoft Sales Copilot is an AI-based digital assistant designed for sales teams. The new service can generate content,…

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Microsoft Adds New Copilot AI Capabilities to Dynamics 365 ERP

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Microsoft has announced new AI-powered Copilot features for Microsoft Dynamics 365 enterprise resource management (ERP) solutions. The new Copilot capabilities are available in public preview for Dynamics 365 Project Operations, Finance, and Supply Chain Management. “Complex and rigid processes within ERP create more work for people, and repetitive manual data entry overwhelms departments. Dynamics 365…

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