Category Archives: Dreamforce 2019

Salesforce, AWS expand partnership to bring Amazon Connect to Service Cloud

Posted on by

Salesforce and AWS announced an expansion of their on-going partnership that actually goes back to a $400 million 2016 infrastructure services agreement, and expanded last year to include data integration between the two companies. This year, Salesforce announced it will be offering AWS telephony and call transcription services with Amazon Connect as part of its […] Continue reading Salesforce, AWS expand partnership to bring Amazon Connect to Service Cloud→

18 months after acquisition, MuleSoft is integrating more deeply into Salesforce

Posted on by

A year and a half after getting acquired by Salesforce for $6.5 billion, MuleSoft is beginning to resemble a Salesforce company — using its language and its methodologies to describe new products and services. This week at Dreamforce, as the company’s mega customer conference begins in San Francisco, MuleSoft announced a slew of new services […] Continue reading 18 months after acquisition, MuleSoft is integrating more deeply into Salesforce→