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A well-designed call flow is great for customers and agents. See if your call flows are as efficient as possible and what to do if they’re not. Continue reading 4 Steps to Improve Call Flow from Greeting to Resolution
Setting up a call group is a great way to get more out of your phone system. Discover how they work and the best ways to use them. Continue reading A Call Group Perfectly Handles These 7 Inbound Scenarios
Discover the best free content operations templates for monday.com, ClickUp, Airtable, Excel, SmartSuite, and more. Continue reading 8 Free Content Operations Templates Worth Downloading
The supply of next-gen processors is sold out for the next 12 months as company demand for more sophisticated AI models and applications continues unabated. Continue reading NVIDIA Blackwell GPUs Sold Out: Demand Surges, What’s Next?
When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do it today. Continue reading How to Use Call Center Outsourcing and Protect Your Brand
It has overtaken strategic thinking and the ability to tackle business-level issues. Continue reading Red Hat: AI Is the Most In-Demand Skill in the UK for 2024
A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use. Continue reading How to Make a Call Center Knowledge Base Reps Actually Use
Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees to quit. Continue reading 6 Undervalued Call Center Metrics (+3 That Are Misleading)
Learn practical steps for recognizing and responding to call center burnout — before it’s too late. Continue reading 7 Causes of Call Center Burnout Any Employer Can Address
From commercial devices to data centers, AMD continues to try to knock Intel and NVIDIA further down the leaderboard of heavy-duty AI processors. Continue reading AMD Reveals Fleet of Chips for Heavy AI Workloads