Category Archives: customer support

TechSee nabs $16M for its customer support solution built on computer vision and AR

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Chatbots and other AI-based tools have firmly found footing in the world of customer service, used either to augment or completely replace the role of a human responding to questions and complaints, or (sometimes, annoyingly, at the same time as the previous two functions) sell more products to users. Today, an Israeli startup called TechSee […] Continue reading TechSee nabs $16M for its customer support solution built on computer vision and AR→

HP Silently Installs Telemetry Bloatware On Your PC—Here’s How to Remove It

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Do you own a Hewlett-Packard (HP) Windows PC or laptop?

Multiple HP customers from around the world are reporting that HP has started deploying a “spyware” onto their laptops—without informing them or asking their permission.

The application being br… Continue reading HP Silently Installs Telemetry Bloatware On Your PC—Here’s How to Remove It→

From Project To Kit: After The Sale

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However you sell your kits online, you’ll have to find a means of shipping them to the customer. For an online operation this unseen part of the offering is more important than any other when it comes to customer satisfaction, yet so many large players get it so wrong.

This is the final article in a series looking on the process of creating and selling a commercial kit from a personal electronic project (read all the posts in this series). We’ve looked at the market, assembling the kit and its instructions, and how to set up an online sales channel. …read more

Continue reading From Project To Kit: After The Sale→

Customer support via SMS is about to get a lot easier, courtesy of Zendesk

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cycling-and-texting Customer support powerhouse Zendesk is broadening its ever-expanding number of support channels today, as the company announced a brand new native channel for customer service over the text messages. SMS may be 20-year-old technology, but there’s a lot to be said for short bursts of asynchronous exchange of information. Read More Continue reading Customer support via SMS is about to get a lot easier, courtesy of Zendesk→

Customer communication startup Intercom raises $50M

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Eoghan McCabe Intercom, a startup helping businesses talk to their customers, has raised an additional $50 million in funding. Intercom’s products cover everything from website chat to marketing to customer support. When the company raised funding last year, co-founder and CEO Eoghan McCabe (pictured above) said integration is one of the big elements of the company’s strategy —… Read More Continue reading Customer communication startup Intercom raises $50M→