How CIRCIA is changing crisis communication

Read the previous article in this series, PR vs cybersecurity teams: Handling disagreements in a crisis. When the Colonial Pipeline attack happened a few years ago, widespread panic and long lines at the gas pump were the result — partly due to a lack of reliable information. The attack raised the alarm about serious threats to […]

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PR vs cybersecurity teams: Handling disagreements in a crisis

Check out our first two articles in this series, Cybersecurity crisis communication: What to do and Crisis communication: What NOT to do. When a cyber incident happens inside an organization, everyone in the company has a stake in how to approach remediation. The problem is that not everyone agrees on how to handle the public […]

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Crisis communication: What NOT to do

Read the 1st blog in this series, Cybersecurity crisis communication: What to do When an organization experiences a cyberattack, tensions are high, customers are concerned and the business is typically not operating at full capacity. Every move you make at this point makes a difference to your company’s future, and even a seemingly small mistake can […]

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Cybersecurity crisis communication: What to do

Cybersecurity experts tell organizations that the question is not if they will become the target of a cyberattack but when. Often, the focus of response preparedness is on the technical aspects — how to stop the breach from continuing, recovering data and getting the business back online. While these tasks are critical, many organizations overlook […]

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Poor Communication During a Data Breach Can Cost You — Here’s How to Avoid It

No one needs to tell you that data breaches are costly. That data has been quantified and the numbers are staggering. In fact, the IBM Security Cost of a Data Breach estimates that the average cost of a data breach in 2022 was $4.35 million, with 83% of organizations experiencing one or more security incidents. […]

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The Role of Marketing and PR in Incident Response

Responding to a cyber incident requires teamwork across departments and disciplines. Technical incident responders must work to halt incoming attacks while the communications teams develop a public response. Clear communication is essential.  Communication strategies differ before and after a cyber incident. The way a company approaches both is as important as incident mitigation itself. How […]

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Streamlining Incident Response Communications in the Supply Chain

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