Collaborate Disseminate
Artificial intelligence is becoming an increasingly common part of how customer service works — a trend that was accelerated in this past year as so many other services went virtual and digital — and today a startup that has built a set of low-code tools to help enterprises integrate more AI into their customer service […] Continue reading Cognigy raises $44M to scale its enterprise-focused conversational AI platform
ServiceNow announced this morning that it has acquired Passage AI, a startup that helps customers build chatbots, something that should come in handy as ServiceNow continues to modernize its digital service platform. The companies did not share terms of the deal. With Passage AI, ServiceNow gets a bushel of AI talent, which in itself has […] Continue reading ServiceNow acquires conversational AI startup Passage AI
Conversational AI and the use of chatbots have been through multiple cycles of hype and disillusionment in the tech world. You know the story: first you get a launch from the likes of Apple, Facebook, Microsoft, Amazon, Google or any number of other companies, and then you get the many examples of how their services […] Continue reading Rasa raises $13M led by Accel for its developer-friendly open source approach to chatbots
Microsoft introduced the Azure Bot Framework more than two years ago and companies have been building chatbots for a variety of scenarios ever since. Today, the company made generally available the Microsoft Azure Bot Service and Microsoft Cognit… Continue reading Microsoft makes Azure Bot Service generally available for developers
Facebook has gone ahead and purchased Charles Jolley’s conversational AI startup Ozlo. Jolley, formerly Head of Platform for Android at Facebook, will not be returning to the company. The Ozlo team is expected to join Facebook to work on natural language processing challenges. Ozlo launched with a consumer facing app back in October 2016. Jolley told me at the time that the… Read More Continue reading Facebook buys Ozlo to boost its conversational AI efforts