Collaborate Disseminate
Say you have a job with a large company and you want to know how much vacation time you have left, or how to add your new baby to your healthcare. This usually involves emailing or calling HR and waiting for an answer, or it could even involve crossing multiple systems to get what you […] Continue reading Leena AI builds HR chat bots to answer policy questions automatically
Lots of companies need to understand what CIOs are thinking, but it’s hard to get a group of busy people to give meaningful answers about the products they use or their budget priorities in public forums for obvious reasons. Pulse Q&A i… Continue reading Pulse Q&A wants to transform the way we gather data from CIOs
This is harder than it sounds. Continue reading Who Said It: Trump or a Bot?
This went about as well as we could have hoped. Continue reading We Asked Microsoft’s Chat Bot What It Thinks About Satya Nadella’s A.I. Rules
The promise of chat bots on platforms like Facebook Messenger is clear, but it may be a while before we figure out what does and doesn’t work. Continue reading Why The First Wave of Chat Bots Are a Bit of a Mess
No sooner had Facebook announced it was opening up Messenger for developers to build bots, when two players with an eye on sales and service in the enterprise — Salesforce and Zendesk — announced new products to manage Messenger traffic on their respective platforms.
Salesforce announced Salesforce Messenger, a way for customers to communicate directly with brands through the… Read More Continue reading Salesforce and Zendesk want to help brands manage Facebook Messenger traffic