Collaborate Disseminate
Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees to quit. Continue reading 6 Undervalued Call Center Metrics (+3 That Are Misleading)
Learn practical steps for recognizing and responding to call center burnout — before it’s too late. Continue reading 7 Causes of Call Center Burnout Any Employer Can Address
Find efficiencies by ensuring agents and managers are following call center best practices. It costs nothing, and the gains can be tremendous. Continue reading 8 Simple Call Center Best Practices That Require $0 Spend
Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. Continue reading 5 Best Call Center Training Software of 2024
Learn about five types of call center dialers, including the benefits and drawbacks of each solution. Discover the ideal dialing solutions to enhance productivity and efficiency in your operations. Continue reading What Is the Best Dialer for My Call Center?
Over the last several years Talkdesk has offered a way for businesses to get a cloud-based call center up and running. Today the company is launching AppConnect, a place where customers can connect with other vendors that provide services adjacen… Continue reading Talkdesk launched an app store for enterprise call center customers