Author Archives: Ron Miller

Adobe looks to AI to lift customer experience business

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For years, marketers have been trying to optimize the online shopping experience to better understand their customers and deliver more customized interactions that ultimately drive more sales. Artificial intelligence was supposed to accelerate that, and today Adobe announced enhancements to Adobe Target and Adobe Experience Manager that attempt to deliver at least partly on that […] Continue reading Adobe looks to AI to lift customer experience business→

Microsoft commits to fixing custom apps broken by Windows 10 upgrades

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Microsoft wants to make life easier for enterprise customers. Starting today, it is committing to fix any custom applications that may break as a result of updates to Windows 10 or the Office 365 product suite. Most large companies have a series of custom applications that play a crucial role inside their organizations. When you […] Continue reading Microsoft commits to fixing custom apps broken by Windows 10 upgrades→

Salesforce updates Sales Cloud ahead of Dreamforce with increased automation

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Dreamforce, Salesforce’s massive customer conference is coming later this month to San Francisco, but the news is starting already well ahead of the event. Today, the company announced updates to its core Sales Cloud with an emphasis toward automation and integration. For starters, the company wants to simplify inside phone sales, giving the team not […] Continue reading Salesforce updates Sales Cloud ahead of Dreamforce with increased automation→

Forethought looks to reshape enterprise search with AI

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Forethought, a 2018 TechCrunch Disrupt Battlefield participant, has a modern vision for enterprise search that uses AI to surface the content that matters most in the context of work. Its first use case involves customer service, but it has a broader ambition to work across the enterprise. The startup takes a bit of an unusual […] Continue reading Forethought looks to reshape enterprise search with AI→

McCarthyFinch AI services platform automates tedious legal tasks

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McCarthyFinch sounds a bit like a law firm — and with good reason. The startup has developed an AI as a Service platform aimed at the legal profession. This week, it’s competing in the 2018 TechCrunch Disrupt Battlefield in San Francisco. The company began life as a project at a leading New Zealand law firm, […] Continue reading McCarthyFinch AI services platform automates tedious legal tasks→

Thoma Bravo buys majority stake in Apttus in unexpected ending

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Apttus, a quote-to-cash vendor built on top of the Salesforce platform that looked to be heading toward an IPO in recent years has taken a different tack, instead being acquired by private equity firm Thoma Bravo today. The company did not reveal the purchase price, but said it could be ready to share more details […] Continue reading Thoma Bravo buys majority stake in Apttus in unexpected ending→

Dropbox drops some enhancements to Paper collaboration layer

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When you’re primarily a storage company with enterprise aspirations, as Dropbox is, you need a layer to to help people use the content in your system beyond simple file sharing. That’s why Dropbox created Paper, to act as that missing collaboration layer. They announced some enhancements to Paper to keep people working in their collaboration […] Continue reading Dropbox drops some enhancements to Paper collaboration layer→

Box builds a digital hub to help fight content fragmentation

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The interconnectedness of the cloud has allowed us to share content widely with people inside and outside the organization and across different applications, but that ability has created a problem of its own, a kind of digital fragmentation. How do you track how that piece of content is being used across a range of cloud […] Continue reading Box builds a digital hub to help fight content fragmentation→

VMware acquires CloudHealth Technologies for multi-cloud management

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VMware is hosting its VMworld customer conference in Las Vegas this week, and to get things going it announced that its acquiring Boston-based CloudHealth Technologies. They did not disclose the terms of the deal, but Reuters is reporting the price is $500 million. CloudHealth provides VMware with a crucial multi-cloud management platform that works across […] Continue reading VMware acquires CloudHealth Technologies for multi-cloud management→

Amazon isn’t the only tech company getting tax breaks

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Amazon has a big target on its back these days, and because of its size, scope and impact on local business, critics are right to look closely at tax breaks and other subsidies they receive. There is nothing wrong with digging into these breaks to see if they reach the goals governments set in terms […] Continue reading Amazon isn’t the only tech company getting tax breaks→