How to Use Call Detail Records to Detect Fraud
Learn how data from call detail records can help you find fraud calls made by your phone system — and prevent them from happening again. Continue reading How to Use Call Detail Records to Detect Fraud
Category Archives: voip features
How to Use Call Detail Records to Detect Fraud
Learn how data from call detail records can help you find fraud calls made by your phone system — and prevent them from happening again. Continue reading How to Use Call Detail Records to Detect Fraud
4 Steps to Improve Call Flow from Greeting to Resolution
A well-designed call flow is great for customers and agents. See if your call flows are as efficient as possible and what to do if they’re not. Continue reading 4 Steps to Improve Call Flow from Greeting to Resolution
A Call Group Perfectly Handles These 7 Inbound Scenarios
Setting up a call group is a great way to get more out of your phone system. Discover how they work and the best ways to use them. Continue reading A Call Group Perfectly Handles These 7 Inbound Scenarios
The Latest Call Center IVR Upgrades Are Slashing Wait Times
Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time. Continue reading The Latest Call Center IVR Upgrades Are Slashing Wait Times
An Outbound Dialer Will Help You Win the Numbers Game
Discover how an outbound dialer can help you reach more prospects and win the numbers game with effective dialing strategies. Continue reading An Outbound Dialer Will Help You Win the Numbers Game