How to Set Up a Virtual Call Center the Right (& Easy) Way
Learn how to set up a virtual call center without wasting time, money, or resources on things that don’t matter. Continue reading How to Set Up a Virtual Call Center the Right (& Easy) Way
Category Archives: virtual contact center
Yes, a Multichannel Contact Center CAN Replace a Dozen Apps
Discover how a multichannel contact center works, how to deploy one, its benefits, and when to use one in our in-depth guide. Continue reading Yes, a Multichannel Contact Center CAN Replace a Dozen Apps
How to Write a Call Center Business Plan in 7 Steps
Get step by step guidance on the unique elements required for a call center business plan, including hiring, finances, and more. Continue reading How to Write a Call Center Business Plan in 7 Steps
Call Center Software Pricing: How to Accurately Calculate Cost
Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Continue reading Call Center Software Pricing: How to Accurately Calculate Cost
When Customers Adore Queue Callbacks (+3 Times They Don’t)
Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for call centers. Continue reading When Customers Adore Queue Callbacks (+3 Times They Don’t)
How to Test a Call Center Integration Before Buying Seats
If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to investigate before you buy. Continue reading How to Test a Call Center Integration Before Buying Seats
How to Start Working as a Call Center Agent From Home
A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start working from home. Continue reading How to Start Working as a Call Center Agent From Home
Will DECT Devices Work In A Call Center? Yes, With Limits
DECT is a reliable and secure technology that’s still widely used today. Learn about this wireless Bluetooth alternative and when to use it. Continue reading Will DECT Devices Work In A Call Center? Yes, With Limits
6 Ways to Automate Key Elements of a Call Center Workflow
Small improvements to your call center workflow can lead to big wins. Learn how to automate routine tasks to save time and reduce human error. Continue reading 6 Ways to Automate Key Elements of a Call Center Workflow
5 Key Call Center Software Features + How to Judge Them
There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need to know. Continue reading 5 Key Call Center Software Features + How to Judge Them