Twilio partners with Frame AI to uplevel contact center experiences with AI

Twilio and Frame AI announced a partnership to leverage AI to enhance customer engagement delivered within Twilio Flex. With the help of Frame AI’s platform, Twilio Flex (the cloud-based digital engagement solution for personalized interactions across … Continue reading Twilio partners with Frame AI to uplevel contact center experiences with AI

Consumer skepticism is the biggest barrier to AI-driven personalization

Businesses worldwide are eagerly embracing the potential for AI to provide personalized customer experiences, but customers remain cynical, according to Twilio. This year’s report underscores the value of an AI-driven personalization strategy for brand… Continue reading Consumer skepticism is the biggest barrier to AI-driven personalization

How 1-Time Passcodes Became a Corporate Liability

Phishers are enjoying remarkable success using text messages to steal remote access credentials and one-time passcodes from employees at some of the world’s largest technology companies and customer support firms. A recent spate of SMS phishing attacks from one cybercriminal group has spawned a flurry of breach disclosures from affected companies, which are all struggling to combat the same lingering security threat: The ability of scammers to interact directly with employees through their mobile devices. Continue reading How 1-Time Passcodes Became a Corporate Liability

DoorDash Data Breach -Third Party Vendor Blamed Over Phishing Attack

By Deeba Ahmed
DoorDash has revealed that hackers managed to steal third-party employee credentials and used them to access some of the company’s internal tools and customer data.
This is a post from HackRead.com Read the original post: DoorDash Data B… Continue reading DoorDash Data Breach -Third Party Vendor Blamed Over Phishing Attack

0ktapus: Twilio, Cloudflare phishers targeted 130+ organizations

Group-IB has discovered that the recently disclosed phishing attacks on the employees of Twilio and Cloudflare were part of the massive phishing campaign that resulted in 9,931 accounts of over 130 organizations being compromised. The campaign was code… Continue reading 0ktapus: Twilio, Cloudflare phishers targeted 130+ organizations

1,900 Signal users exposed following Twilio breach

The attacker behind the recent Twilio data breach may have accessed phone numbers and SMS registration codes for 1,900 users of the popular secure messaging app Signal. “Among the 1,900 phone numbers, the attacker explicitly searched for three nu… Continue reading 1,900 Signal users exposed following Twilio breach

Twilio confirmes data breach after its employees got phished

Cloud communications company Twilio has announced that some of it employees have been phished and that the attackers used the stolen credentials to gain access to some internal company systems and customer data. What happened? The attackers impersonate… Continue reading Twilio confirmes data breach after its employees got phished

Hackers Compromise Employee Accounts to Access Twilio Internal Systems

By Waqas
Twilio says the threat actors behind the attack had “sophisticated abilities to match employee names from sources with…
This is a post from HackRead.com Read the original post: Hackers Compromise Employee Accounts to Access Twilio … Continue reading Hackers Compromise Employee Accounts to Access Twilio Internal Systems