Collaborate Disseminate
In my two-plus years as a Technical Support Engineer at Imperva, I’ve handled a wide variety of customer cases. And I’ve had the satisfaction of helping resolve them quickly and successfully. But never before have I received a handwritten t… Continue reading Personalized Customer Support that Garners a Personalized Thank You
Since its inception in 2009, Incapsula has been a proud part of Imperva, the analyst-recognized cybersecurity leader. However, cybersecurity needs are evolving, and so are we. On April 7th, we will officially retire Incapsula.com. All of the great Inca… Continue reading Making Our Security Portfolio Simpler — and Better
Are you still resisting Windows 10 and running Windows 7 or Windows 8? If that is your case, you should note that, starting July without providing a specific date, Microsoft is planning to no longer participate in the technical support…Read more
The … Continue reading Microsoft Ends Support for Windows 7, 8.1 in Community Forums
A genuine Microsoft error message or security warning will never include a phone number. So don’t call it!
Read more in my article on the Hot for Security blog.
Continue reading Reports of tech support scams rocket, as fraudsters make a pretty penny
Has your ISP told you that they have detected malware on your computer? Are you SURE that it’s really your ISP telling you that?
David Bisson reports.
Continue reading Fraudsters impersonate victims’ ISPs in new tech support scam
Customer support powerhouse Zendesk is broadening its ever-expanding number of support channels today, as the company announced a brand new native channel for customer service over the text messages. SMS may be 20-year-old technology, but there’s a lot to be said for short bursts of asynchronous exchange of information. Read More Continue reading Customer support via SMS is about to get a lot easier, courtesy of Zendesk