Report: The Anatomy of Tech Support Scams

Each year, several million people fall for tech support scams and according to Microsoft, in 2015 alone crooks walked away with an estimated $1.5 billion. Malwarebytes has been actively engaged in the fight against tech support scammers overseas, but a… Continue reading Report: The Anatomy of Tech Support Scams

Customer support via SMS is about to get a lot easier, courtesy of Zendesk

cycling-and-texting Customer support powerhouse Zendesk is broadening its ever-expanding number of support channels today, as the company announced a brand new native channel for customer service over the text messages. SMS may be 20-year-old technology, but there’s a lot to be said for short bursts of asynchronous exchange of information. Read More Continue reading Customer support via SMS is about to get a lot easier, courtesy of Zendesk