Can Visual IVR Really Help Callers? 5 Ideal Use Cases
From scheduling to bill payment, discover how visual IVR boosts efficiency and increases satisfaction with customer service. Continue reading Can Visual IVR Really Help Callers? 5 Ideal Use Cases
Category Archives: Self Service
You’ve Got Mail: Faster and Faster We Go
When we last left the post office, they had implemented OCR to read even the sloppiest of handwriting. And to augment today’s 99% accuracy rate, there’s a center full of …read more Continue reading You’ve Got Mail: Faster and Faster We Go
Imperva Increases Self-Service Capability Fourfold with Custom Security Rules
Back in 2014, we introduced Rules (previously IncapRules) to give our customers advanced control over their application security. Today we’re putting even more of this custom tuning power in the hands of our customers by quadrupling the number of… Continue reading Imperva Increases Self-Service Capability Fourfold with Custom Security Rules
Securing IT Infrastructure in the Cloud Era
Moving to cloud infrastructure has helped organizations save on costs, increase productivity, and improve agility. That’s why the public cloud market is expected to be worth $178 billion in 2018. However, a rapidly changing IT environment ha… Continue reading Securing IT Infrastructure in the Cloud Era