Report: Big U.S. Banks Are Stiffing Account Takeover Victims

When U.S. consumers have their online bank accounts hijacked and plundered by hackers, U.S. financial institutions are legally obligated to reverse any unauthorized transactions as long as the victim reports the fraud in a timely manner. But new data released this week suggests that for some of the nation’s largest banks, reimbursing account takeover victims has become more the exception than the rule. Continue reading Report: Big U.S. Banks Are Stiffing Account Takeover Victims

Venmo and PNC Bank are fighting over third-party data access

Information security and access to third-party data is at the heart of a dispute between an established financial giant and Venmo, the PayPal-owned payment app that’s challenged big banks. Customers from Pittsburgh-based PNC Bank have complained in recent months that they no longer can transfer funds to their Venmo accounts. The change disrupted customers’ financial transfers, and has resulted in a public back-and-forth between Venmo and the bank. Venmo has told customers to tweet complaints at PNC. In turn, PNC has encouraged frustrated customers to move to Zelle, a Venmo competitor operated by a network of banks. In an Oct. 29 tweet, PNC’s customer service account said the bank has made a “security enhancement” which “may be causing difficulty when you try to link your PNC [account] with Venmo.” As part of its security upgrade, PNC stopped Plaid, a third-party data aggregator, from accessing PNC customers’ account and routing information, […]

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Continue reading Venmo and PNC Bank are fighting over third-party data access