Slack releases Clips video tool, announces 16 Salesforce integrations

Slack has been talking about expanding beyond text-based messaging for some time. Today at Dreamforce, the Salesforce customer conference taking place this week, it announced Clips, a way to leave short video messages that people can watch at their leisure. Slack CEO Stewart Butterfield sees Clips as a way to communicate with colleagues when a […] Continue reading Slack releases Clips video tool, announces 16 Salesforce integrations

Sinch snaps up MessageMedia for $1.3B to compete with Twilio in business SMS services

Sinch — the Swedish company that provides a suite of services for companies to build communications and specifically “customer engagement” into their services by way of APIs — has made yet another acquisition in its global march to scale up its business and compete more squarely with Twilio. The company today announced that it has […] Continue reading Sinch snaps up MessageMedia for $1.3B to compete with Twilio in business SMS services

Sinch, a Swedish customer engagement giant, raises $1.1B, SoftBank and Temasek participating

Sinch — a Twilio competitor based out of Sweden that provides a suite of services to companies to build communications and specifically “customer engagement” into their services by way of APIs — has been on a steady funding and acquisitions march in the last several months to scale its business, and today comes the latest […] Continue reading Sinch, a Swedish customer engagement giant, raises $1.1B, SoftBank and Temasek participating

Sendbird raises $100M at a $1B+ valuation, says 150M+ users now interact using its chat and video APIs

Messaging is the medium these days, and today a startup that has built an API to help others build text and video interactivity into their services is announcing a big round to continue scaling its business. Sendbird, a popular provider of chat, video and other interactive services to the likes of Reddit, Hinge, Paytm, Delivery […] Continue reading Sendbird raises $100M at a $1B+ valuation, says 150M+ users now interact using its chat and video APIs

The dangers of misusing instant messaging and business collaboration tools

71% of office workers globally – including 68% in the US – admitted to sharing sensitive and business-critical company data using instant messaging (IM) and business collaboration tools, Veritas Technologies research reveals. The report, which polled 1… Continue reading The dangers of misusing instant messaging and business collaboration tools

Sinch announces Conversation API to bring together multiple messaging tools

As communicating with customers across the world grows ever more challenging due to multiple channels, tools and networking providers, companies are looking for a way to simplify it all. Sinch, a company that makes communications APIs, announced a new tool this morning called the Conversation API designed to make it easier to interact with customers […] Continue reading Sinch announces Conversation API to bring together multiple messaging tools

Slack introduces new features to ease messaging between business partners

Slack is holding its Frontiers conference this week — virtually like everyone else in 2020 — and it’s introducing some new features to make it easier to message between partners. At the same time, it’s talking about some experimental features that could appear in the platform at some point (or not). Let’s start with some […] Continue reading Slack introduces new features to ease messaging between business partners

Mobile messengers expose billions of users to privacy attacks

Popular mobile messengers expose personal data via discovery services that allow users to find contacts based on phone numbers from their address book, according to researchers. When installing a mobile messenger like WhatsApp, new users can instantly … Continue reading Mobile messengers expose billions of users to privacy attacks

Slack Strengthens Cybersecurity Controls

Slack today announced it has made it possible for IT organizations to manage their own encryption keys as part of an effort to enhance the security of its widely employed messaging service. In addition, Slack is making available audit log data via a S… Continue reading Slack Strengthens Cybersecurity Controls