Collaborate Disseminate
Versa Networks announced it has named former Medallia and NetSuite financial executive Lalit Kumar as its first Chief Financial Officer (CFO). Mr. Kumar joins Versa to further develop the financial infrastructure, teams, and processes which will increa… Continue reading Versa Network names Lalit Kumar as CFO
Medallia announced that its CIO insights dashboard is enabling companies to effectively measure employee satisfaction levels with their IT departments and the value of IT service delivery at the individual and department level. “CIOs and IT professiona… Continue reading Medallia CIO insights dashboard captures employee sentiment around IT departments
M&A has largely slowed down in the current market, but there remain pockets of activity when the timing and price are right. Today, Medallia — a customer experience platform that scans online reviews, social media, and other sources to provide better insights into what a company is doing right and wrong and what needs to […] Continue reading Medallia acquires voice-to-text specialist Voci Technologies for $59M
Cogito, a real-time feedback platform for customer service agents, added $15 million to its coffers today in the form of a Series B. This brings the company’s total fundraising to $22.5 million.
The MIT Media Lab spin off is applying the principles of behavioral science to call centers around the world to improve customer experiences. Cogito compares the characteristics of a current… Read More Continue reading Cogito closes $15M Series B to improve customer support with science