‘The Operators’: Experts from Airbnb and Carta on building and managing your company’s customer support

Airbnb’s Global Product Director of Customer and Community Support, and Carta’s Head of Enterprise Relationship Management share how companies should be thinking about customer service. Continue reading ‘The Operators’: Experts from Airbnb and Carta on building and managing your company’s customer support

Qubole launches Quantum, its serverless database engine

Qubole, the data platform founded by Apache Hive creator and former head of Facebook’s Data Infrastructure team Ashish Thusoo, today announced the launch of Quantum, its first serverless offering. Qubole may not necessarily be a household name, but its customers include the likes of Autodesk, Comcast, Lyft, Nextdoor and Zillow . For these users, Qubole […] Continue reading Qubole launches Quantum, its serverless database engine

Microsoft makes a push for service mesh interoperability

Services meshes. They are the hot new thing in the cloud native computing world. At Kubecon, the bi-annual festival of all things cloud native, Microsoft today announced that it is teaming up with a number of companies in this space to create a generic service mesh interface. This will make it easier for developers to […] Continue reading Microsoft makes a push for service mesh interoperability

Slack aims to be the most important software company in the world, says CEO

Slack discloses latest earnings, plans NYSE direct listing for June 20. Continue reading Slack aims to be the most important software company in the world, says CEO

Slack Warns Investors It’s a Target for Nation-State Hacking

As Slack prepares to go public, the company is warning potential investors that it’s a target for malicious attacks from “sophisticated organized crime, nation-state, and nation-state supported actors,” according to an SEC filing published today. Continue reading Slack Warns Investors It’s a Target for Nation-State Hacking

The right way to do AI in security

Artificial intelligence applied to information security can engender images of a benevolent Skynet, sagely analyzing more data than imaginable and making decisions at lightspeed, saving organizations from devastating attacks. In such a world, humans are barely needed to run security programs, their jobs largely automated out of existence, relegating them to a role as the […] Continue reading The right way to do AI in security

Microsoft gives 500 patents to startups

Microsoft today announced a major expansion of its Azure IP Advantage program, which provides its Azure users with protection against patent trolls. This program now also provides customers who are building IoT solutions that connect to Azure with access to 10,000 patents to defend themselves against intellectual property lawsuits. What’s maybe most interesting here, though, […] Continue reading Microsoft gives 500 patents to startups