6 Best Contact Center CRM for 2024
Looking for the best contact center CRM? Explore the top 6 options, compare features, pricing and pros and cons to find the perfect fit for your business. Continue reading 6 Best Contact Center CRM for 2024
Category Archives: kustomer
Kustomer acquires Reply.ai to enhance chatbots on its CRM platform
Last December, when CRM startup Kustomer was announcing its latest round of funding — a $60 million round led by Coatue — its co-founder and CEO Brad Birnbaum said it would use some of the money to build more RPA-style automations into its platform to expand KustomerIQ, its AI-based product that helps understand and respond to […] Continue reading Kustomer acquires Reply.ai to enhance chatbots on its CRM platform
Kustomer gets $26M to take on Zendesk with an omnichannel approach to customer support
The CRM industry is now estimated to be worth some $4 billion annually, and today a startup has announced a round of funding that it hopes will help it take on one aspect of that lucrative pie, customer support. Kustomer, a startup out of New York that integrates a number of sources to give support […] Continue reading Kustomer gets $26M to take on Zendesk with an omnichannel approach to customer support
Kustomer, founded by Salesforce alums, nabs $12.5M to repair customer care
The need to contact customer support is the bane of many a modern consumer’s existence: not only is it likely that you are doing it because you have a problem that needs fixing, but you are inevitably sucked into a vortex where you have to sit on the phone for ages (or wait in stasis for emailed replies), repeat your details several times to subsequent assistants, and potentially… Read More Continue reading Kustomer, founded by Salesforce alums, nabs $12.5M to repair customer care