Collaborate Disseminate
Let’s talk about a couple of recent horror stories. Late last year, a Chevrolet dealership deployed a chatbot powered by a large language model (LLM) on their homepage. This LLM, trained with detailed specifications of Chevrolet vehicles, was intended … Continue reading ITSM concerns when integrating new AI services
A critical zero-day vulnerability (CVE-2023-47246) in the SysAid IT support and management software solution is being exploited by Lace Tempest, a ransomware affiliate known for deploying Cl0p ransomware. Lace Tempest has previously exploited zero-day … Continue reading MOVEit hackers leverage new zero-day bug to breach organizations (CVE-2023-47246)
Learn how IT managed services improve facilities management and elevate service delivery in our interview with Intelli-Systems CEO Joseph Vijay. Continue reading On Bringing the IT Managed Services Philosophy to Facilities Management and Services
Learn about ITSM certifications and which ones are most important for various roles within the technology sector. Continue reading Top ITSM Certifications for 2024
This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service management best practices used today.
The post What is ITSM (IT service management)? appeared first on TechRepublic.
Continue reading What is ITSM (IT service management)?
Compare the features, pricing, pros and cons in our list of the best ITSM tools to decide which one is ideal for your business.
The post The 6 best ITSM tools for 2023 appeared first on TechRepublic.
Continue reading The 6 best ITSM tools for 2023
Utilizing IT service management can help cut costs and reduce the hassle of running your own technology services.
The post The top 6 benefits of managed IT services appeared first on TechRepublic.
Continue reading The top 6 benefits of managed IT services
Australian software maker Atlassian has released patches for CVE-2023-22501, a critical authentication vulnerability in Jira Service Management Server and Data Center, and is urging users to upgrade quickly. “Installing a fixed version of Jira Se… Continue reading Patch your Jira Service Management Server and Data Center and check for compromise! (CVE-2023-22501)
An announcement by Atlassian shows how its popular service management solution is adapting to the current economic uncertainty, and trying to make IT requests easier.
The post Jira Service Management’s new features bring ITSM “beyond the te… Continue reading Jira Service Management’s new features bring ITSM “beyond the technical team”
Clear Skye and Gradient Flow announced the findings of their survey exploring the state of identity governance and security in the enterprise. The survey questioned 500+ respondents from a variety of industries, 62% of which hold job functions in infor… Continue reading Top tech for enterprise identity governance and security