Steve Giles was having dinner in the Los Angeles area on Friday, Feb. 5, 2016, when he received an ominous phone call. The computer networks of Hollywood Presbyterian Medical Center, the 434-bed hospital where Giles was the chief information officer, were seizing up. “This created panic, to some degree, within the nursing and physician staff,” Giles told the California Senate weeks later. “We immediately reverted to downtime procedures.” His staff ended up running to an ATM across the street, twice, to withdraw $17,000 to convert to cryptocurrency and pay off the hackers who were holding his hospital’s computers hostage. There were no reports of patient harm from the incident. Giles’ team averted a serious medical crisis, but the attack exposed vulnerabilities in one of the first high-profile ransomware incidents at a hospital. Nearly five years on, numerous health care organizations have endured their own version of that jarring experience. “I equate Hollywood Presbyterian to […]
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