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The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list covers the top software at the best price. Continue reading 6 Best Interactive Voice Response (IVR) Software of 2024
Follow this step-by-step guide on deploying Helpy, a free world-class self-serve help center, with Docker-Compose.
The post How to deploy the Helpy help desk platform with Docker appeared first on TechRepublic.
Continue reading How to deploy the Helpy help desk platform with Docker
If your business develops software and/or services, you probably need a help ticket system to keep things running smoothly. Find out how to install the open source osTicket to make this a reality.
The post How to deploy osTicket to serve your business … Continue reading How to deploy osTicket to serve your business as a powerful help desk system
IT service desks are a security weak point for many businesses, with nearly half of organizations lacking a user verification policy for incoming calls. This was just one of the findings of a Specops Software survey of more than 200 IT leaders from th… Continue reading IT Service Desk Security a Weak Point for Organizations
A slightly different phishing attempt this morning. It was sent to a webmaster address on a small charity that I run the website for, so luckily hasn’t got through to the overworked staff who are less than technically aware and … Continue reading →
Continue reading Help Desk Scheduled Maintenance & Upgrade – phishing