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Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Continue reading Call Center Quality Monitoring: Real-Time vs Post-Call
Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. Continue reading The 6 Best Call Center Software of 2024
PCI Pal announces it has joined the Five9 CX Marketplace as an approved Secure Payments partner. The PCI Pal solution has been accredited and listed on the Five9 CX Marketplace. Five9 is an intelligent cloud contact center provider, which facilitates b… Continue reading PCI Pal collaborates with Five9 to provide secure payments for customers
Pindrop announced its partnership with Five9, a provider of the intelligent cloud contact center. The partnership will make Pindrop’s solutions more accessible across the globe, helping to secure customer interactions across a number of industries with… Continue reading Pindrop partners with Five9 to prevent fraud with voice authentication technology
Zoom is taking advantage of the impressive rise in its stock price in the past year to make its first major acquisition. The popular video conferencing firm, which was valued at about $9 billion at its IPO two years ago, said Sunday evening it has agreed a deal to buy cloud call centre service provider […] Continue reading Zoom buys cloud call center firm Five9 for $14.7 billion
Five9 revealed that Jonathan Rosenberg has joined the company as CTO and head of artificial intelligence (AI). In his new role, Rosenberg will work alongside Five9 EVP of Engineering, David Pickering, with responsibility for technology architecture and… Continue reading Five9 grows C Suite with the addition of Jonathan Rosenberg as CTO