Category Archives: Dreamforce 2020

With Hyperforce, Salesforce lets you move your data to any public cloud

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For much of its existence, Salesforce was a cloud service on its own with its own cloud resources available for its customers, but as the company and cloud computing in general has evolved, Salesforce has moved some of its workloads to other clouds like AWS, Azure and Google. Now, it wants to allow customers to […] Continue reading With Hyperforce, Salesforce lets you move your data to any public cloud→

Salesforce announces new Service Cloud workforce planning tool

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With a pandemic raging across many parts of the world, many companies have customer service agents spread out as well, creating a workforce management nightmare. It wasn’t easy to manage and route requests when CSAs were in one place, it’s even harder with many working from home. To help answer that problem Salesforce is developing […] Continue reading Salesforce announces new Service Cloud workforce planning tool→