Workforce Versus Consumer IAM: Key Differences and Use Cases

While workforce IAM focuses on a high degree of security, consumer IAM must balance user experience and security at all times.

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Hey CMOs, Your Security Team Is Your Secret Weapon

There is an untapped ally in your business that can help you not only reduce customer churn, but also improve your brand image and delight your customers: your security team.

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Staying Vigilant About Retail Security Does Not End on Black Friday

As one of the most targeted industries, retailers should be taking measures to build a secure infrastructure ahead of the holidays and keep retail security evolving and maturing all year long.

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5 Ways to Enhance Customer Experience in E-commerce

E-commerce sales are projected to climb to 10% of all retail revenue for the first time by the end of 2018, with consumers expected to spend a staggering $124.1 billion over the internet during the holiday season. With so much at stake, businesses need… Continue reading 5 Ways to Enhance Customer Experience in E-commerce

The Forrester Wave: Unified Endpoint Management, Q4 2019 — UEM Evolution

The goal of a strong unified endpoint management (UEM) platform is unifying and modernizing management, enhancing security and providing a positive end-user experience.

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Adobe announces GA of customer data platform

The customer data platform (CDP) is the newest tool in the customer experience arsenal as big companies try to help customers deal with data coming from multiple channels. Today, Adobe announced the general availability of its CDP. The CDP is a like a central data warehouse for all the information you have on a single […] Continue reading Adobe announces GA of customer data platform

Freshworks raises $150M Series H on $3.5B valuation

Freshworks, a company that makes a variety of business software tools from CRM to help desk software, announced a $150 million Series H investment today from Sequoia Capital, CapitalG (formerly Google Capital) and Accel on a hefty $3.5 billion valuation. The late-stage startup has raised almost $400 million, according to Crunchbase data. The company has […] Continue reading Freshworks raises $150M Series H on $3.5B valuation